Returns

           Returns, Exchanges, and Cancellation Policy


 

Returns

If you wish to return an item, please contact us within 7 days of receiving your order.

Returns are accepted only for unused and unopened products, and return shipping costs are the responsibility of the customer.

Upon receiving your order, please inspect the package immediately to ensure that the correct items have been delivered.

Exchanges

Defective, Damaged, or Incorrect Items

While we take every precaution to ensure product quality, if you receive a defective, damaged, or incorrect item, please contact us by email at support@garokeza.com.

We will arrange a replacement, return, or refund as appropriate.

Return shipping costs for defective or incorrect items will be covered by us.

Items Not Eligible for Return or Exchange

Returns or exchanges cannot be accepted for:

  • Products that have been opened, used, or connected to water
  • Products purchased from other retailers
  • Products damaged due to customer misuse or negligence
  • Products lost by the customer
  • Requests submitted more than 7 days after delivery

Please note: Returns and refunds cannot be processed if more than 7 days have passed since the product was delivered.

Order Cancellation

Orders may be canceled before shipment.

Orders cannot be canceled in the following cases:

  • On the scheduled shipping date
  • While being prepared for shipment
  • After shipment has been completed

Return Procedure

If you would like to request a return, please follow these steps:

Step 1 – Contact Customer Support

Email: support@garokeza.com

Step 2 – Provide Order Information

Please include your order number and the reason for the return.

Our customer support team will review your request and provide further instructions.

Step 3 – Return Authorization

Once your return request has been approved, we will provide detailed return instructions and the return address.

Step 4 – Ship the Product

Please securely repackage the item using appropriate packaging materials and send it to the designated return address.

Return Method: Postal Mail / Courier Service

Important Notes

  • The return address may differ from our business address. Please contact us before sending any item back.
  • We may request additional information regarding the condition of the product before approving a return.
  • Returns require mutual agreement between the customer and our support team.
  • Products returned without prior authorization may not be eligible for a refund or exchange.

Contact Us

For any questions regarding returns, exchanges, or cancellations, please contact:

Customer Support
Email: support@garokeza.com